Change detection is easy. What is not so easy, is reconciling change. Change reconciliation is where most organizations stumble. What was the change? When was it made? Who made it? Was it authorized? The ability to answer these questions are the elements that comprise change management. Historically, the haste of accomplishing a task consisted of...

Have you ever walked up to an ATM after another person finished with the machine only to find they left it on a prompt screen asking, “Do you want to perform another transaction?” I have. Of course, I did the right thing and closed out their session before beginning my own transaction. That was a mistake an individual made by careless error which...